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Our patients are the heartbeat of our practice. This cancellation policy is put in place to protect our patients. Our appointments are reserved just for you. Because of this, we also want to honor those who might want a particular time as well.
As courtesy to our providers and to other patients, we ask that you provide our office a minimum of 24 hours' notice should you need to cancel or reschedule your appointment. If an appointment is cancelled or rescheduled within 24 hours of appointment time, we may require you to reschedule to avoid impacting other clients' appointments.
Additionally, Derma Dickson a Med Spa patients who miss their appointments by default of a no call/no show will have forfeited credits to use towards service.
Refunds are not given on services received due to the nature of medical aesthetic treatments. Aesthetic results are variable from person to person and while we do our best to achieve the desired outcome, it cannot always be guaranteed.
We do not offer refunds on products purchased. Defective products (ie: a broken pump) may be exchanged within seven days for the same product only.